At Black Hills Works, we are continuously exploring innovative ways to support individuals in living meaningful, independent lives. One of the most impactful ways we are doing this is using Remote Support technology—an approach that combines compassionate care with modern technology to meet each person’s unique needs.
Remote Supports is a caregiving service that allows trained Remote Support Professionals (RSPs) to provide real-time assistance from a separate location using technology. This model promotes independence while ensuring that support is always available when needed. Our goal is simple: to support individuals in the way they choose, while maintaining safety, dignity, and autonomy.
Implementing Remote Supports begins with thoughtful planning. Each home setup includes pre-planning, cabling, equipment installation, and thorough testing to ensure everything functions effectively. Every system is tailored based on individualized assessments, ensuring that the level of support aligns with each participant’s needs, preferences, and routines.
Remote Supports plays an important role in addressing ongoing Direct Support Professional (DSP) staffing challenges while enhancing the quality of services provided. As needs evolve, Remote Supports can adapt—offering flexible, responsive support that grows alongside each individual. This approach not only improves safety but also enhances overall quality of life.
Through Remote Supports, individuals can receive assistance with a variety of daily tasks and goals, including:
- Daily schedule prompts and reminders
- Meal planning, cooking support, and grocery lists
- Laundry and household routines
- Appointment reminders
- Technology guidance (phones, Gizmo watches, and Amazon devices)
- Companionship and social interaction
In addition, Remote Support Professionals can provide an extra layer of support for DSPs by assisting with coordination and responding quickly to alerts or emerging concerns. In urgent situations, they can contact on-site staff or emergency services to ensure timely intervention.
It is equally important to understand the boundaries of Remote Supports. The service is designed to complement—not replace—hands-on care. It does not include constant camera surveillance, medication administration, or support in community settings. Privacy remains a priority, and cameras are never placed in private areas such as bedrooms or bathrooms.
The technology used in Remote Supports includes a web-based monitoring platform with sensors, communication devices, and cameras in shared spaces. These tools allow for quick awareness and response while maintaining respect for personal space and independence. Each system is customized to match the specific needs of the individual receiving services.
Safety remains at the forefront of everything we do. Remote Support Professionals follow clearly defined emergency protocols, including contacting emergency services during fire or medical events, guiding individuals through severe weather situations, and coordinating with on-site staff during outages or urgent needs. These processes ensure consistent, reliable support always.
The benefits of Remote Supports are clear:
- Continuous safety monitoring without being intrusive
- Faster response to alerts and changes in routine
- Increased independence with appropriate oversight
- A flexible support model that adapts to individual needs
At Black Hills Works, we are proud to be part of a forward-thinking approach that blends technology with compassionate care. Remote Supports is not just about monitoring—it is about empowering individuals, expanding opportunities for independence, and ensuring that support is always available in a respectful and person-centered way.
