When Ed Kopp entered the workforce, he brought energy, kindness, and a strong desire to succeed. While working at the Commissary, he showed clear potential but needed additional support to build consistency, manage frustration, and meet workplace expectations.
For his employer, the challenge was clear: how to develop a motivated employee into a reliable, high-performing team member without disrupting productivity.
The Partnership
Through a partnership with Black Hills Works, Ed transitioned to a 1:1 supported employment model, a turning point in his success. With personalized coaching and structured support, Ed gained the tools he needed to thrive.
Key support included:
- A visual checklist to ensure tasks are completed consistently
- Ongoing coaching to strengthen communication and professionalism
- Consistent encouragement to build confidence and independence
The Results
Ed is now a dependable, engaged employee who brings energy to every shift.
- Consistently on time, arriving ready and eager to work
- Significant improvement in professionalism
- Increased work pace and efficiency over time
- Improved accuracy and task completion using visual supports
- Strong customer connections, recalling details and preferences
Ed adds measurable value to daily operations and is known for his positive attitude and willingness to support his team.
Employer Perspective
“Ed’s growth has been incredible to watch. With the right supports in place, he’s become one of the most dependable and positive members of our team. The partnership works because it meets both the employee’s needs and our business goals.”
The Future
Outside of work, Ed is a dedicated Special Olympics athlete, competing in basketball and long-distance track. He brings that same discipline and enthusiasm to his job each day.
Living independently at Parkview and commuting via city transportation, Ed continues to grow in confidence and independence. His success highlights how individualized support can drive reliability, retention, and team strength.
